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Returns Policy

General Returns Policy

You may return most new, unopened items sold and fulfilled by within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging.

Direct exchanges are also allowed. If you received a faulty item and need to exchange it for the same item, visit our Returns Center to request a replacement. If you would like to exchange an item for a different one, please return the original item.

Receiving a Refund

We'll request a refund after we receive and process your return. If you are due a refund for non-returnable items, we will issue a refund when you contact us.

For items directed to our Returns Center, expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner).
This time period includes:
5 to 10 business days for us to receive your return from the shipper
3 to 5 business days for us to process your return

Return refunds also depend on the time it takes your bank to process our refund. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Exceptions to the Return Policy:

Unfortunately, due to the nature of the products, some items sold by are simply non-returnable. In this case, the products are, for the most part, also non-refundable. Call our customer service department for information about exceptions to the normal return policy.